FAQs

Sometimes you'll experience 1 or 2 locations to be unreachable.
Try a different location or open a ticket to report the issue so we can look into it.
No

We do not keep any logs.

No connection logs
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No logs at all.
One of the main reasons users rely on VPNs is they want to get around geo-restrictions. These restrictions are often put in place by entertainment companies that only want to distribute content to certain regions. For instance, Netflix might offer content in the United States that it doesn’t show in the UK. It might offer programming in the UK that Netflix users in the United States can’t access.
By using a VPN with an IP address based in the UK, U.S. viewers can try to access Netflix programming that isn’t available in their home country.
The VPN connection hides the location of where the actual internet connection is made from. This will also unblock websites etc that are blocked by ISPs.
IPsec is a series of protocols, or rules, that virtual private networks use to secure a private connection between two points, usually a device such as a laptop or smartphone and the Internet. Without these protocols, VPNs would not be able to encrypt data and ensure the data privacy of users. The name IPsec stands for Internet Protocol Security.
Identity theft occurs when thieves steal your personal information and use it to commit crimes in your name, like taking over or opening new accounts, filing tax returns in your name, or renting or buying property.
A VPN can help protect against identity theft by helping protect your data. It creates an encrypted tunnel for the data you send and receive that’s out of reach of cyberthieves.

If your smartphone’s Wi-Fi is enabled at all times, your device could be vulnerable without you ever knowing it. Everyday activities like online shopping, banking and browsing can expose your information, making you vulnerable to cybercrime.

A VPN can protect the information you share or access using your devices. That’s especially important when using a public Wi-Fi network, where a cyberthief on the same network could capture your login credentials and the credit card number you type in when you shop online.

You can’t prevent identity theft. No one can. Some security aspects like a data breach at an organization where you have an account, are out of your control.
But a VPN can help safeguard the information that you send from and receive on your devices.
OpenVPN can run over either the TCP (Transmission Control Protocol) or UDP (User Datagram Protocol) transports. Choosing which one to use is a highly technical issue, and one that most VPN providers (quite understandably) keep hidden ‘behind the scenes’.

Some VPN providers, however, prefer to let customers choose which connection protocol they prefer. The reason for this is that while both offer distinct advantages and disadvantages in each other, choosing which is ‘best is’ difficult, as it depends what the internet is being used for, and what matters to individuals most – speed or reliability.

The Difference:

TCP vs UDP, OpenVPN vs TCP, UDP vs OpenVPN… What is the difference, exactly?

TCP is, in general, the most commonly used connection protocol on the internet, as it offers error correction (and is therefore known as a ‘stateful protocol’).
Whenever a computer sends a network packet using TCP, it waits for confirmation that the packet has arrived before resending the packet (if no confirmation is received), or sending the next packet (if confirmation is received).
This means there is ‘guaranteed delivery’ of all data, making the protocol very reliable, but there is a considerable overhead as packets are sent, confirmed, re-sent etc., making it quite slow.

UDP is referred to as a ‘stateless protocol’ as it performs no such error correction, simply receiving packets with no or retries. This makes it much faster, but less reliable.

TCP = reliable (stable for low speed connections or if being throttled) UDP = fast (usually higher speeds and preferred choice).

Which one to use?

Which one you use, therefore, depends on whether reliability or speed is your primary concern, and, in general, UDP is better for streaming VoIP, and playing games online.
However, how much TCP actually slows a connection down in practice can be very dependent on other network factors, with distance being the most important. The further away you are from your VPN server geographically, the further TCP packets have to travel to and fro, and therefore the slower your connection will be. If the server is relatively close-by, then you may not see much of a speed loss, while benefiting from a more reliable connection.

That said, probably the best general advice is to use the faster UDP protocol unless you experience connection problems, which is the strategy adopted by most VPN providers by default.
For the moment GeoVPN is available for Android devices like Firesticks, Nvidia Shields, Android boxes etc and our Windows App for your PC/Laptops.

We would recommend OpenVPN Connect for iOS, Mac etc